// Most folks have, hopefully, come around to the realization that a virtual receptionist isn’t just a latter day call service, but a real asset to practitioners looking to offer the human touch in the administrative process. Because while virtual receptionists, like Smith.ai, offer 24/7 phone and chat services, they also provide screening and intake functions, providing lawyers with a customizable means of getting clients in the door.

Considering the role Smith.ai plays in the onboarding process, it only makes sense that the service seamlessly integrate into a case management workflow. And that’s what Filevine and Smith.ai announced today:

googletag.cmd.push( function() { // Enable lazy loading. googletag.pubads().enableLazyLoad({ renderMarginPercent: 150, mobileScaling: 2 }); // Display ad. googletag.display( "div-id-for-top-300x250" ); googletag.enableServices(); });

With this integration, any call handled by Smith.ai’s receptionists is visible directly within Filevine. This means that not only will law firms never miss a call, but attorneys and their staff will be able to quickly understand the work that’s already been completed. They can then immediately identify and assign tasks for next steps, all within a single program: Filevine.

Sponsored Family Office Tax Partner Lucrative position for candidates with impeccable credentials and experience. From Kinney Recruiting

As much as I loved closing my door and going down a four-hour research rabbit hole, communication — with clients, witnesses, opposing counsel, whoever — is at the core of a legal practice. Plugging these touches directly into the matter management workflow magnifies the value proposition of both providers:

“We’re focused on empowering law firms to deliver world-class service to their clients, no matter how busy attorneys find themselves,” said Aaron Lee, CEO and Co-Founder of Smith.ai. “Our 24/7 receptionists are a critical resource to firms with limited staff, time, and budget. We are very proud to join together with Filevine to facilitate highly effective firm communications. Our mutual clients embrace technology. They know that speeding up responsiveness and improving client experience are two key indicators of the overall health of their law practice. We’re making it easier for them to succeed with less effort, creating strong outcomes now and a solid foundation for future growth at scale.”

googletag.cmd.push( function() { // Enable lazy loading. googletag.pubads().enableLazyLoad({ renderMarginPercent: 150, mobileScaling: 2 }); // Display ad. googletag.display( "div-id-for-middle-300x250" ); googletag.enableServices(); }); googletag.cmd.push( function() { // Enable lazy loading. googletag.pubads().enableLazyLoad({ renderMarginPercent: 150, mobileScaling: 2 }); // Display ad. googletag.display( "div-id-for-storycontent-440x100" ); googletag.enableServices(); }); googletag.cmd.push( function() { // Enable lazy loading. googletag.pubads().enableLazyLoad({ renderMarginPercent: 150, mobileScaling: 2 }); // Display ad. googletag.display( "div-id-for-in-story-youtube-1x1" ); googletag.enableServices(); });

Anyone interested in learning more about the companies and what they can offer together, check out https://smith.ai and https://filevine.com.

Sponsored Sponsored Efficiency Goes Mobile With Philips SpeechLive Learn how to make dictation easier, smoother, and much more efficient for your firm. From Philips and Above The Law Sponsored Getting Paid: What Lawyers Need To Know Want to know how to run a successful, modern law firm? Read our latest e-book to explore the ways the practice of law has changed… From LawPay and Above The Law Sponsored Data Privacy and Security - Virtual Programs At Seton Hall Law Gibbons Institute of Law, Science & Technology, and Institute for Privacy Protection –Seton Hall University School of Law | Contact: [email protected] From Seton Hall University School of Law Sponsored Efficiency Goes Mobile With Philips SpeechLive Learn how to make dictation easier, smoother, and much more efficient for your firm. From Philips and Above The Law

Joe Patrice is a senior editor at Above the Law and co-host of Thinking Like A Lawyer. Feel free to email any tips, questions, or comments. Follow him on Twitter if you’re interested in law, politics, and a healthy dose of college sports news. Joe also serves as a Managing Director at RPN Executive Search.

googletag.cmd.push( function() { // Enable lazy loading. googletag.pubads().enableLazyLoad({ renderMarginPercent: 150, mobileScaling: 2 }); // Display ad. googletag.display( "div-id-for-bottom-300x250" ); googletag.enableServices(); }); Sponsored Sponsored Family Office Tax Partner Lucrative position for candidates with impeccable credentials and experience. From Kinney Recruiting Sponsored Getting Your Legal Bills Paid Has Never Been Easier, Thanks To LawPay Your road to better payments starts with giving your clients several easy options so you get paid faster! From LawPay and Above The Law Topics

Filevine, Smith.ai, Technology